Canadian Homebrewing Supplier
If you are not completely satisfied with any item you buy from OBK, at any time during your use of it (within 30 days of purchase), return it and we will refund your full purchase price. We mean every word of it. Whatever. Whenever. But to make sure we are perfectly clear, we've decided to simplify it further. GUARANTEED. Period. (Purchase price only of product minus shipping for customer returns). Exclusions:Burners and items used not as intended can not be returned. Perishable goods can not be returned.
Price Matching Guarantee
Ontariobeerkegs is Canada's leader for Quality Kegerator Conversion kits. We will absolutely price match any Canadian retailers advertised conversion kit built with brand name components (You will not find one). We will not match conversion kits made from Chinese regulators. The most critical part of the Kegerator is the carbon dioxide delivery system. Call us at 1 855 534 2337 to find out more!
Price Protection Guarantee
OntarioBeerKegs Inc has no price protection guarantee. Due to the volume of special promotions and flash sales we run we do not offer price protection under any circumstances.
Our ability to bring you quality products depends on your honest feedback. We want you to have the best experience possible. That is why we are Canada's first draft supply shop to enable reviews. It takes massive amounts of hard work and excellent customer service to let people post honest opinions of a product. Please take the time to read some while you visit us. Hopefully one day we will have the pleasure of reading one of yours!
We have the freshest brewing ingredients in Canada. Not only do we claim it, we 100% stand by it and prove it. Our Beer Grains rotate on a two week basis. Liquid yeast is restocked bi-weekly and sold on a first in, first out basis. If we pack your order and notice the yeast is at, or past expiration, we refund it. And ship it to you for free.
In Stock Guarantee
If it is on the website it is in stock. We are confident of it. Once in a while product stock may not match our website. If this happens we will contact you by phone or email, or both within the next business day. If we fail to do this we will refund your purchase price and ship your entire order, that is available, for free. Due to seasonal volume. *Shipping guarantees do not apply between Nov 25th-Dec 5th.
All orders will ship within one business days unless contacted for a In Stock Guarantee. Canadian addresses will have automatic emails sent from the chosen carrier at 5 PM the business day it ships. These may appear in your spam folder. Although we guarantee to ship in a timely manner we hold no control over the transit time after it has entered the carriers hands.
Canada Post items are not scanned when leave our facility due to shipping freight. The tracking details page will not say picked up in Mitchell. Your tracking numbers will not update until it hits your local facility or a sort center. This may cause a few days of delay in the ability to track.
Real Person Guarantee
We are a family owned business and want to help you. Call or email and a real person will help in a timely manner. Click the live chat and speak to us daily between 9-5 EST Mon-Fri. We do not outsource. Our expert staff has industry leaders and award winning brewers ready to help. We answer all emails within one business day. If your emails are not being answered we are not getting them. Some studies put undelivered emails at over 10%. If you do not get a response please consider calling.
Family Treatment Guarantee
Family. We do not always like what they say to us but we always listen. Send your suggestions and feedback to firstname.lastname@example.org with the title "Suggestion Box".
Ontariobeerkegs is committed to the community we live in. We encourage our staff to be active members and hire locally. Making a difference is easy to do, just do something.